Frequently Asked Questions Carriage House Car Wash
Can I really come everyday?
Yes! Your unlimited membership is specific to your car. With your car, you can wash as often as you like.
Is it safe to wash your car all the time?
Yes! Carriage House Car Wash’s soft sponge technology does not hold dirt and grime on the brushes. We apply state of the art chemicals to help protect and clean your car.
Do you close in the winter?
No! Winter is the best time to wash your car. The salt on the road eats into your vehicle’s paint and contributes to a shorter life of your car. Our car wash is open 24 hours a day 7 days a week!
What if I have more than one vehicle?
Each membership is for a single vehicle. However, 2nd vehicles are discounted by $5. Additional vehicles receive a larger discount. You must stop in the office to receive multi vehicle discounts as online and mobile purchase will not reflect the discount.
Do I have to use a credit card or debit card?
Yes! We bill the card of your choice on the monthly anniversary date.
Can I cancel anytime?
You may cancel any time after the third month if you received a discount on the first month. If there was no discount you may cancel prior to the next billing cycle. You must contact us via email at least 5 days prior to your billing date to cancel. Billed amounts will not be refunded but your membership will be extended until the day prior to your next billing.
Do I have to have a sticker on my windshield?
Generally No. We use a state of art license plate reader technology. This eliminates the need for an unsightly sticker on your windshield. However, Temporary Tags, license plate covers or unusual lettering may require the use of a RFID sticker.
What if I buy a new car?
No problem. Just stop in during normal business hours and we will remove the old vehicle and add the new one to your account. You will need to enroll the new car on a plan and we will transfer any remaining time to the new car so you don’t lose any time.
What if I want to upgrade my membership?
Either call, stop in or email us the change you would like and we can make it happen. Be sure to provide us the license plate of the car if you have multiple vehicles.
Can I use the membership on more the one vehicle?
Unfortunately not, each membership is tied to a certain vehicle. We read the license plate of each car that passes into the wash. However, you can receive discounts for multiple cars. You can also check out our Washbooks which can be used on any car are provide a nice savings.
Can I suspend my account?
Yes, if there is a reason for which you are unable to use your membership for a month or longer, we can cancel the billing prior to the next billing cycle. You will not be charged during the suspension time. You will still have a membership, but it will not be active until you reinstate at the site or send an email to get your membership working again. We find this very common for those that may be traveling or out of the area for extended periods.
I’ve sold my car?
Please contact us and let us know. We can stop the billing prior to the next cycle. If you purchased a new car we can transfer the remaining membership time upon enrolling the new car.
What are the terms of my Membership?
Unlimited Wash Club is for washing one car an average of once per day in each month membership is renewed. Carriage House Car Wash reserves the right to cancel, amend or change the program from time to time as it feels necessary. Membership can be canceled at any time if there was no discount for the first month of service. Discounted 1st month requires a 3 month commitment. No refunds or credits will be given for partial periods. Only the car listed on this form is eligible for the program and must have an assigned license number attached to it. No fleet service vehicles are eligible for the Wash Club without prior approval. Carriage House Car Wash attendants will verify the license plate number matches our records. We video record all transactions to verify license plate and car matches our records. Any attempt to circumvent the system or a non-authorized car could result in club member cancellation. By enrolling in the Monthly Wash Club program I agree that the credit card provided can be charged on the anniversary date each month for the subscribed Unlimited package. I also agree that I waive any and all right to withhold or delay payment of the related credit card charges, whether as described in my agreement with the credit card issuer or otherwise. Customer must notify us in writing of their desire to cancel at least 5 days prior to billing date by sending us an email at firstname.lastname@example.org. Customer may change Unlimited package by contacting us as well.